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There is a complete on premise workshop, with a Full-Time Technician, "state of the art" testing equipment and an extensive parts inventory. All equipment purchased from Bluewater Scuba is backed by both manufacturers and BWS guarantees. Receive FREE parts for life on any regulator purchased through Bluewater Scuba (annual savings of $82 with annual service).
REPAIR/SERVICE POLICY
Bluewater Scuba is certified to repair or perform warranty service on most popular brands of scuba equipment.
Warranty service can only be done based on the customer’s evidence of a valid warranty. This evidence varies by manufacturer but usually requires purchase from an authorized dealer and evidence of annual service such as a receipt from an authorized service center. All customers who purchased their equipment from this facility have computer records here that can verify their warranty status. All other customers must provide proof of warranty status.
Warranty service parts are provided at no extra charge. The customer still has to pay for the labor. Some special parts may be provided for free by the manufacturer but shipping fees may still apply.
Bluewater Scuba will strive to complete the service within two weeks on any brand that we stock parts for. However, sometimes parts are out of stock or may require special ordering and this may delay service turnaround times. All other specially ordered parts will require a minimum of three weeks to complete service.
Some brands or older models may have limited parts availability and may require additional time.
Rush service may or may not be possible due to parts availability but if possible, it will cost an additional 50% of the labor charges. Rush service may require expedited shipping charges on specially ordered parts.
Bluewater Scuba will contact the customer by e-mail or phone upon completion of service. Equipment left beyond 14 days after notification will be charged a storage fee of $20/week unless other arrangements are made. Equipment left for more than 60 days will be sold to recover service and storage fees.
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Equipment Repair and Service:
Maintaining dive equipment in top working order enhances the dive experience, and is essential to diver safety. Quality service, fast turnaround, and honest recommendations are the core values of Bluewater technicians.
Bluewater has certified technicians experienced in serving every brand of equipment sold in the store, as well as most other manufacturers.Our Master technicians are also Scuba Instructors who understand your needs and care about your safety and enjoyment of diving.
Here are the brands we service:
SCUBAPRO – Warranty service available, Parts in stock.
AQUALUNG/U.S. DIVERS – Warranty service available, Parts in stock.
APEKS – Warranty service available, Parts in stock.
SEA QUEST – Warranty service available, parts in stock.
TUSA – Warranty service available. Some parts in stock, some special order only.
ATOMIC – Factory trained service available. Some parts in stock, some special order only.
ZEAGLE - Factory trained service available. Some parts in stock, some special order only.
OCEANIC/AERIS – Some parts in stock, some are special order only.
MARES – Some parts in stock, some are special order only.
SUBMERSIBLE SYSTEMS (Spare Air) Parts by special order only.
O.T.S. (AGA Full Face Mask) Parts by special order only.
DACOR – Company is Defunct. Limited parts are available for special order only.
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