RECALL NOTICE - Aqua Lung SureLock II Weight Pocket Handles
Aqua Lung is conducting a voluntary recall of SureLock™II weight pocket handles. SureLock™II is the mechanical weight release system found on most Aqua Lung buoyancy compensators (BCs) beginning in 2009. Aqua Lung is concerned about the rubber handle pulling off of the plastic SureLock™II weight pocket assembly. If this were to occur during a dive, the weight pocket would be left engaged inside the BC. There are no known occurrences of this happening underwater, and there have not been any reported injuries, but Aqua Lung believes that a recall is the safe and prudent thing to do. Aqua Lung has made a revision to the handle assembly that strengthens it. A revised handle is easily recognized by a thickened band of rubber at the base of the handle.
Remedy: Consumers should immediately stop using their BCs with Sure Lock II weight pockets. Bring the pockets to BLUEWATER SCUBA. They will be able to replace your handles for you while you wait, as changing handles is a quick process. The replacement is made under warranty and you will not incur any charges.
Remedy: Consumers should immediately stop using their BCs with Sure Lock II weight pockets. Bring the pockets to BLUEWATER SCUBA. They will be able to replace your handles for you while you wait, as changing handles is a quick process. The replacement is made under warranty and you will not incur any charges.
Need your equipment serviced?
There is a complete on premise workshop, with a Full-Time Technician, "state of the art" testing equipment and an extensive parts inventory. All equipment purchased from Bluewater Scuba is backed by both manufacturers and BWS guarantees.
We service ScubaPro, Aqualung, and Apex for all annual services and can provide tune-ups on most all other regulators. Our turn-a-round is 2 weeks on all annual service brands and three weeks on all others.
Maintaining dive equipment in top working order enhances the dive experience, and is essential to diver safety. Quality service, fast turnaround, and honest recommendations are the core values of Bluewater technicians.
Give us a call (615-771-0002) or email us with any service related questions...
We service ScubaPro, Aqualung, and Apex for all annual services and can provide tune-ups on most all other regulators. Our turn-a-round is 2 weeks on all annual service brands and three weeks on all others.
Maintaining dive equipment in top working order enhances the dive experience, and is essential to diver safety. Quality service, fast turnaround, and honest recommendations are the core values of Bluewater technicians.
Give us a call (615-771-0002) or email us with any service related questions...
Repair/Service Policy:
Bluewater Scuba is certified to repair or perform warranty service on most popular brands of scuba equipment. Warranty service can only be done based on the customer’s evidence of a valid warranty. This evidence varies by manufacturer but usually requires purchase from an authorized dealer and evidence of annual service such as a receipt from an authorized service center. All customers who purchased their equipment from this facility have computer records here that can verify their warranty status. All other customers must provide proof of warranty status.
Warranty service parts are provided at no extra charge. The customer still has to pay for the labor. Some special parts may be provided for free by the manufacturer but shipping fees may still apply. Bluewater Scuba will strive to complete the service within two weeks on any brand that we stock parts for. However, sometimes parts are out of stock or may require special ordering and this may delay service turnaround times.
All other specially ordered parts will require a minimum of three weeks to complete service. Some brands or older models may have limited parts availability and may require additional time. Rush service may or may not be possible due to parts availability but if possible, it will cost an additional 50% of the labor charges. Rush service may require expedited shipping charges on specially ordered parts.
Bluewater Scuba will contact the customer by e-mail or phone upon completion of service. Equipment left beyond 14 days after notification will be charged a storage fee of $20/week unless other arrangements are made.
Warranty service parts are provided at no extra charge. The customer still has to pay for the labor. Some special parts may be provided for free by the manufacturer but shipping fees may still apply. Bluewater Scuba will strive to complete the service within two weeks on any brand that we stock parts for. However, sometimes parts are out of stock or may require special ordering and this may delay service turnaround times.
All other specially ordered parts will require a minimum of three weeks to complete service. Some brands or older models may have limited parts availability and may require additional time. Rush service may or may not be possible due to parts availability but if possible, it will cost an additional 50% of the labor charges. Rush service may require expedited shipping charges on specially ordered parts.
Bluewater Scuba will contact the customer by e-mail or phone upon completion of service. Equipment left beyond 14 days after notification will be charged a storage fee of $20/week unless other arrangements are made.
